New waiting room and accessible toilets for Lincoln rail customers
- New waiting room and modern toilets including baby changing facilities now open
- Part of £2million improvement scheme
- Full restoration of Grade II listed building and improved customer facilities
- Part of East Midlands Trains ‘Your Journeys, made better’ campaign
East Midlands Trains has been working alongside Network Rail to support a major £2 million scheme to deliver improvements for customers at Lincoln Central station, with the customer toilets and new waiting rooms now open.
East Midlands Trains has also been working in partnership with Lincoln Council to boost the local community and provide better journeys. The Lincoln Central Revival project has already delivered 192 cycle space Cycle Hub and shop, a refurbished roof, station forecourt and car park entrance. Meanwhile, the restoration of the Grade II listed building has reopened the original archways, restored the ground floor sash windows and repaired the original brickwork.
With almost two million customers using the station each year, there is now a new comfortable waiting room, modern toilets and baby changing facilities as well as space to create new retail outlets.
New ticket gates, which can read mobile tickets, were installed at new locations last year to help provide easier access to customers to and from their trains.
East Midlands Trains is working to provide additional and enhanced offerings in the newly created retail spaces later this year.
Sophie Hammond, Area Manager for Lincolnshire, East Midlands Trains said: “For the growing number of customers who use Lincoln station every day, the restoration works have already improved the customer experience immensely.
“All of us at Lincoln station are excited for the final works to be completed so we can enjoy the station with our customers”.
Rob McIntosh, Route Managing Director for Network Rail, said: “We are delighted to be involved in this improvement project which will bring real benefits for all those who use the station.
“Elsewhere in Lincoln, we are continuing with our project to build a new footbridge at Brayford Wharf level crossing, which will improve safety and better connect the city.
“Both of these significant investments will ensure that we can continue to provide a service which meets the needs of the communities and economies our railway serves.”
Maria Clayton, Principal Development Office for City of Lincoln Council, said “The new waiting room facilities, customer toilets, ticket machines and cycle hub delivered by East Midlands Trains at the station provide a much improved customer experience and compliment the new station forecourt works and station car park delivered as part of the new Transport Hub by the City of Lincoln Council which opened in 2017”.
ENDS