customer contact

Customer Enquiries

Here you can find information about general enquiries, which are not stakeholder or media related.  

Need an answer to a question? Try checking our FAQs page here: 

We’re here to help you, so if you have any queries or comments about our services, don’t hesitate to contact us. You can find the best ways to reach us in relation to your query here: 

If you still can't find what you are looking for, you can call us on 0345 241 8000* 

You can reach us between 8:00 and 18:00 from Monday to Friday and between 09:00 and 17:00 Saturday and Sunday. 

 * Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.